{"id":33393,"date":"2023-03-13T07:16:00","date_gmt":"2023-03-13T07:16:00","guid":{"rendered":"https:\/\/www.coloredcaramel.com\/refund-and-returns-2\/"},"modified":"2026-09-05T11:40:25","modified_gmt":"2026-09-05T11:40:25","slug":"politica-de-rambursare-si-returnare","status":"publish","type":"page","link":"https:\/\/www.coloredcaramel.com\/ro\/politica-de-rambursare-si-returnare\/","title":{"rendered":"Politica de rambursare \u0219i returnare"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"33393\" class=\"elementor elementor-33393 elementor-8479\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b101c29 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b101c29\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f4af0e6\" data-id=\"f4af0e6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3aa9e6a elementor-widget elementor-widget-text-editor\" data-id=\"3aa9e6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 data-start=\"175\" data-end=\"208\">\ud83e\uddfe Politica de retur \u0219i rambursare<\/h1>\n<p data-start=\"209\" data-end=\"239\"><strong data-start=\"209\" data-end=\"239\">Ultima actualizare: 7 iunie 2025<\/strong><\/p>\n<p data-start=\"241\" data-end=\"464\">La <strong data-start=\"244\" data-end=\"263\">Colored Caramel<\/strong>, ne angaj\u0103m s\u0103 \u00ee\u021bi oferim o experien\u021b\u0103 minunat\u0103 de colorat prin produsele noastre digitale \u0219i fizice. Te rug\u0103m s\u0103 consul\u021bi politica noastr\u0103 de retur \u0219i rambursare de mai jos, \u00een func\u021bie de tipul de produs pe care l-ai achizi\u021bionat.<\/p>\n<h3 data-start=\"466\" data-end=\"519\">\ud83d\udda5\ufe0f Produse digitale (achizi\u021bionate pe site-ul nostru)<\/h3>\n<p data-start=\"520\" data-end=\"634\">Toate c\u0103r\u021bile de colorat digitale \u0219i fi\u0219ierele desc\u0103rcabile v\u00e2ndute prin intermediul site-ului Colored Caramel sunt <strong data-start=\"615\" data-end=\"633\">nerambursabile<\/strong>.<\/p>\n<p data-start=\"636\" data-end=\"813\">Datorit\u0103 naturii livr\u0103rii digitale instantanee, <strong data-start=\"686\" data-end=\"728\">nu accept\u0103m retururi \u0219i nu emitem ramburs\u0103ri<\/strong> pentru produsele digitale. Odat\u0103 ce fi\u0219ierele au fost livrate, acestea sunt considerate finale.<\/p>\n<p data-start=\"815\" data-end=\"984\">\u2757 <strong data-start=\"817\" data-end=\"831\">Important:<\/strong><br data-start=\"831\" data-end=\"834\" \/>Te rug\u0103m s\u0103 cite\u0219ti cu aten\u021bie descrierile produselor \u00eenainte de a face o achizi\u021bie. Dac\u0103 ai \u00eentreb\u0103ri, nu ezita s\u0103 ne contactezi \u00eenainte de a plasa comanda.<\/p>\n<h3 data-start=\"986\" data-end=\"1035\">\ud83d\udce6 Produse fizice (achizi\u021bionate prin Amazon)<\/h3>\n<p data-start=\"1036\" data-end=\"1183\">C\u0103r\u021bile noastre de colorat fizice (cum ar fi edi\u021biile tip\u0103rite) sunt v\u00e2ndute prin <strong data-start=\"1110\" data-end=\"1120\">Amazon<\/strong>, iar orice retur sau rambursare este supus\u0103 <strong data-start=\"1161\" data-end=\"1182\">politicilor Amazon<\/strong>.<\/p>\n<p data-start=\"1185\" data-end=\"1209\">\u00cen general, Amazon permite:<\/p>\n<ul data-start=\"1210\" data-end=\"1347\">\n<li data-start=\"1210\" data-end=\"1252\">\n<p data-start=\"1212\" data-end=\"1252\">Retururi \u00een termen de <strong data-start=\"1227\" data-end=\"1238\">30 de zile<\/strong> de la livrare<\/p>\n<\/li>\n<li data-start=\"1253\" data-end=\"1298\">\n<p data-start=\"1255\" data-end=\"1298\">Ramburs\u0103ri procesate prin contul t\u0103u Amazon<\/p>\n<\/li>\n<li data-start=\"1299\" data-end=\"1347\">\n<p data-start=\"1301\" data-end=\"1347\">Etichete de retur prepl\u0103tite (c\u00e2nd sunt eligibile)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1349\" data-end=\"1448\">Pentru a returna un produs fizic, te rug\u0103m s\u0103 accesezi istoricul comenzilor tale de pe Amazon \u0219i s\u0103 urmezi instruc\u021biunile lor.<\/p>\n<h3 data-start=\"1450\" data-end=\"1469\">\ud83d\udcac Ai nevoie de ajutor?<\/h3>\n<p data-start=\"1470\" data-end=\"1531\">Dac\u0103 ai \u00eentreb\u0103ri sau nel\u0103muriri, te ajut\u0103m cu drag.<\/p>\n<p data-start=\"1533\" data-end=\"1616\">\ud83d\udce7 <strong data-start=\"1536\" data-end=\"1552\">Scrie-ne la:<\/strong> <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1553\" data-end=\"1616\">support@coloredcaramel.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-a269639 e-flex e-con-boxed e-con e-parent\" data-id=\"a269639\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df855f1 elementor-widget elementor-widget-html\" data-id=\"df855f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n.cc-del{max-width:46rem;margin:0;line-height:1.62}\r\n.cc-del h2{color:#8C6239;font-size:1.28rem;margin:2.2rem 0 .6rem}\r\n.cc-del p,.cc-del li{margin:0 0 .85rem}\r\n.cc-del ul,.cc-del ol{padding-left:1.3rem}\r\n.cc-del .cc-sub{font-size:.78rem;letter-spacing:.09em;text-transform:uppercase;color:#595959;border-bottom:1px solid #E2DAD2;padding-bottom:1rem;margin:0 0 2rem}\r\n.cc-del .cc-box{background:#FBF8F5;border:1px solid #E2DAD2;border-radius:6px;padding:1rem 1.25rem;margin:1.5rem 0}\r\n.cc-del .cc-box p:last-child{margin-bottom:0}\r\n.cc-del .cc-form{border:1px solid #E2DAD2;border-radius:6px;overflow:hidden;margin:1.25rem 0}\r\n.cc-del .cc-form iframe{display:block;width:100%;border:0}\r\n.cc-del .cc-foot{font-size:.9rem;color:#595959;border-top:1px solid #E2DAD2;padding-top:1.2rem;margin-top:2.5rem}\r\n\r\n\r\n<div class=\"cc-del\">\r\n\r\n<p class=\"cc-sub\">Colored Caramel Mobile App &nbsp;\u00b7&nbsp; Manfred Limited &nbsp;\u00b7&nbsp; Last updated 10 August 2026<\/p>\r\n\r\n<p>This page explains how to delete your <strong>Colored Caramel<\/strong> account and the data attached to it. There are two ways to do it \u2014 pick whichever suits you.<\/p>\r\n\r\n<h2>1. Delete it yourself, in the app<\/h2>\r\n<p>This is the fastest route, and it takes effect straight away.<\/p>\r\n<ol>\r\n<li>Open the Colored Caramel app.<\/li>\r\n<li>Go to <strong>Settings &rsaquo; Account<\/strong>.<\/li>\r\n<li>Tap <strong>Delete account<\/strong> and confirm.<\/li>\r\n<\/ol>\r\n\r\n<h2>2. Ask us to delete it<\/h2>\r\n<p>If you have already uninstalled the app, or you would rather we did it for you, fill in the form below. Please use the email address your account was registered with, so we can be sure the request comes from you.<\/p>\r\n\r\n<div class=\"cc-form\">\r\n<iframe src=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSdT96yCmiChyOdzNOruXSu99bPf0Uc7hA1XdSDIHvPv0zPbTw\/viewform?embedded=true\" width=\"100%\" height=\"1464\" frameborder=\"0\" marginheight=\"0\" marginwidth=\"0\">Loading\u2026<\/iframe>\r\n<\/div>\r\n\r\n<p>We complete requests within 30 days and email you to confirm. If the form does not load, open it <a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSdT96yCmiChyOdzNOruXSu99bPf0Uc7hA1XdSDIHvPv0zPbTw\/viewform\" target=\"_blank\" rel=\"noopener\">directly here<\/a>, or email <a href=\"mailto:support@coloredcaramel.com\">support@coloredcaramel.com<\/a> from the address on your account.<\/p>\r\n\r\n<div class=\"cc-box\">\r\n<p><strong>First, cancel your subscription.<\/strong> Deleting your account does not cancel it \u2014 subscriptions are billed by Apple or Google, so they have to be cancelled in your store account. On iPhone or iPad: Settings &rsaquo; your name &rsaquo; Subscriptions. On Android: Play Store &rsaquo; profile icon &rsaquo; Payments &amp; subscriptions. Otherwise it will keep renewing.<\/p>\r\n<\/div>\r\n\r\n<p class=\"cc-foot\">Colored Caramel is operated by Manfred Limited, Hong Kong. Questions: <a href=\"mailto:support@coloredcaramel.com\">support@coloredcaramel.com<\/a> &nbsp;\u00b7&nbsp; <a href=\"https:\/\/www.coloredcaramel.com\/privacy-policy\/\">Privacy policy<\/a><\/p>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\ud83e\uddfe Returns &amp; Refunds Policy Last updated: June 7, 2025 At Colored Caramel, we\u2019re committed to providing a delightful coloring experience through our digital and physical products. Please review our\u2026<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-33393","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.coloredcaramel.com\/ro\/wp-json\/wp\/v2\/pages\/33393","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.coloredcaramel.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.coloredcaramel.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.coloredcaramel.com\/ro\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.coloredcaramel.com\/ro\/wp-json\/wp\/v2\/comments?post=33393"}],"version-history":[{"count":0,"href":"https:\/\/www.coloredcaramel.com\/ro\/wp-json\/wp\/v2\/pages\/33393\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.coloredcaramel.com\/ro\/wp-json\/wp\/v2\/media?parent=33393"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}