{"id":33383,"date":"2023-03-13T07:16:00","date_gmt":"2023-03-13T07:16:00","guid":{"rendered":"https:\/\/www.coloredcaramel.com\/refund-and-returns-2\/"},"modified":"2026-09-05T11:40:25","modified_gmt":"2026-09-05T11:40:25","slug":"politica-de-reembolso-e-devolucao","status":"publish","type":"page","link":"https:\/\/www.coloredcaramel.com\/pt-br\/politica-de-reembolso-e-devolucao\/","title":{"rendered":"Pol\u00edtica de Reembolso e Devolu\u00e7\u00e3o"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"33383\" class=\"elementor elementor-33383 elementor-8479\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b101c29 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b101c29\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f4af0e6\" data-id=\"f4af0e6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3aa9e6a elementor-widget elementor-widget-text-editor\" data-id=\"3aa9e6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 data-start=\"175\" data-end=\"208\">\ud83e\uddfe Pol\u00edtica de Devolu\u00e7\u00f5es e Reembolsos<\/h1>\n<p data-start=\"209\" data-end=\"239\"><strong data-start=\"209\" data-end=\"239\">\u00daltima atualiza\u00e7\u00e3o: 7 de junho de 2025<\/strong><\/p>\n<p data-start=\"241\" data-end=\"464\">Na <strong data-start=\"244\" data-end=\"263\">Colored Caramel<\/strong>, estamos comprometidos em proporcionar uma experi\u00eancia de colorir maravilhosa atrav\u00e9s dos nossos produtos digitais e f\u00edsicos. Por favor, confira a nossa pol\u00edtica de devolu\u00e7\u00f5es e reembolsos abaixo, de acordo com o tipo de produto que voc\u00ea comprou.<\/p>\n<h3 data-start=\"466\" data-end=\"519\">\ud83d\udda5\ufe0f Produtos Digitais (Comprados no Nosso Site)<\/h3>\n<p data-start=\"520\" data-end=\"634\">Todos os livros de colorir digitais e arquivos para download vendidos atrav\u00e9s do site da Colored Caramel s\u00e3o <strong data-start=\"615\" data-end=\"633\">n\u00e3o reembols\u00e1veis<\/strong>.<\/p>\n<p data-start=\"636\" data-end=\"813\">Devido \u00e0 natureza da entrega digital instant\u00e2nea, n\u00f3s <strong data-start=\"686\" data-end=\"728\">n\u00e3o aceitamos devolu\u00e7\u00f5es nem emitimos reembolsos<\/strong> para produtos digitais. Uma vez que os arquivos foram entregues, a venda \u00e9 considerada final.<\/p>\n<p data-start=\"815\" data-end=\"984\">\u2757 <strong data-start=\"817\" data-end=\"831\">Importante:<\/strong><br data-start=\"831\" data-end=\"834\" \/>Por favor, leia as descri\u00e7\u00f5es dos produtos com aten\u00e7\u00e3o antes de fazer uma compra. Se voc\u00ea tiver alguma d\u00favida, fique \u00e0 vontade para entrar em contato com a gente antes de fazer o seu pedido.<\/p>\n<h3 data-start=\"986\" data-end=\"1035\">\ud83d\udce6 Produtos F\u00edsicos (Comprados pela Amazon)<\/h3>\n<p data-start=\"1036\" data-end=\"1183\">Nossos livros de colorir f\u00edsicos (como as edi\u00e7\u00f5es em brochura) s\u00e3o vendidos atrav\u00e9s da <strong data-start=\"1110\" data-end=\"1120\">Amazon<\/strong>, e qualquer devolu\u00e7\u00e3o ou reembolso est\u00e1 sujeito \u00e0s <strong data-start=\"1161\" data-end=\"1182\">pol\u00edticas da Amazon<\/strong>.<\/p>\n<p data-start=\"1185\" data-end=\"1209\">A Amazon geralmente permite:<\/p>\n<ul data-start=\"1210\" data-end=\"1347\">\n<li data-start=\"1210\" data-end=\"1252\">\n<p data-start=\"1212\" data-end=\"1252\">Devolu\u00e7\u00f5es em at\u00e9 <strong data-start=\"1227\" data-end=\"1238\">30 dias<\/strong> ap\u00f3s a entrega<\/p>\n<\/li>\n<li data-start=\"1253\" data-end=\"1298\">\n<p data-start=\"1255\" data-end=\"1298\">Reembolsos processados atrav\u00e9s da sua conta da Amazon<\/p>\n<\/li>\n<li data-start=\"1299\" data-end=\"1347\">\n<p data-start=\"1301\" data-end=\"1347\">Etiquetas de devolu\u00e7\u00e3o pr\u00e9-pagas (quando eleg\u00edvel)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1349\" data-end=\"1448\">Para devolver um produto f\u00edsico, por favor, acesse o hist\u00f3rico de pedidos da sua conta Amazon e siga as instru\u00e7\u00f5es deles.<\/p>\n<h3 data-start=\"1450\" data-end=\"1469\">\ud83d\udcac Precisa de Ajuda?<\/h3>\n<p data-start=\"1470\" data-end=\"1531\">Se voc\u00ea tiver d\u00favidas ou preocupa\u00e7\u00f5es, ficaremos felizes em ajudar.<\/p>\n<p data-start=\"1533\" data-end=\"1616\">\ud83d\udce7 <strong data-start=\"1536\" data-end=\"1552\">Envie um e-mail para:<\/strong> <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1553\" data-end=\"1616\">support@coloredcaramel.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-a269639 e-flex e-con-boxed e-con e-parent\" data-id=\"a269639\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df855f1 elementor-widget elementor-widget-html\" data-id=\"df855f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n.cc-del{max-width:46rem;margin:0;line-height:1.62}\r\n.cc-del h2{color:#8C6239;font-size:1.28rem;margin:2.2rem 0 .6rem}\r\n.cc-del p,.cc-del li{margin:0 0 .85rem}\r\n.cc-del ul,.cc-del ol{padding-left:1.3rem}\r\n.cc-del .cc-sub{font-size:.78rem;letter-spacing:.09em;text-transform:uppercase;color:#595959;border-bottom:1px solid #E2DAD2;padding-bottom:1rem;margin:0 0 2rem}\r\n.cc-del .cc-box{background:#FBF8F5;border:1px solid #E2DAD2;border-radius:6px;padding:1rem 1.25rem;margin:1.5rem 0}\r\n.cc-del .cc-box p:last-child{margin-bottom:0}\r\n.cc-del .cc-form{border:1px solid #E2DAD2;border-radius:6px;overflow:hidden;margin:1.25rem 0}\r\n.cc-del .cc-form iframe{display:block;width:100%;border:0}\r\n.cc-del .cc-foot{font-size:.9rem;color:#595959;border-top:1px solid #E2DAD2;padding-top:1.2rem;margin-top:2.5rem}\r\n\r\n\r\n<div class=\"cc-del\">\r\n\r\n<p class=\"cc-sub\">Colored Caramel Mobile App &nbsp;\u00b7&nbsp; Manfred Limited &nbsp;\u00b7&nbsp; Last updated 10 August 2026<\/p>\r\n\r\n<p>This page explains how to delete your <strong>Colored Caramel<\/strong> account and the data attached to it. There are two ways to do it \u2014 pick whichever suits you.<\/p>\r\n\r\n<h2>1. Delete it yourself, in the app<\/h2>\r\n<p>This is the fastest route, and it takes effect straight away.<\/p>\r\n<ol>\r\n<li>Open the Colored Caramel app.<\/li>\r\n<li>Go to <strong>Settings &rsaquo; Account<\/strong>.<\/li>\r\n<li>Tap <strong>Delete account<\/strong> and confirm.<\/li>\r\n<\/ol>\r\n\r\n<h2>2. Ask us to delete it<\/h2>\r\n<p>If you have already uninstalled the app, or you would rather we did it for you, fill in the form below. Please use the email address your account was registered with, so we can be sure the request comes from you.<\/p>\r\n\r\n<div class=\"cc-form\">\r\n<iframe src=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSdT96yCmiChyOdzNOruXSu99bPf0Uc7hA1XdSDIHvPv0zPbTw\/viewform?embedded=true\" width=\"100%\" height=\"1464\" frameborder=\"0\" marginheight=\"0\" marginwidth=\"0\">Loading\u2026<\/iframe>\r\n<\/div>\r\n\r\n<p>We complete requests within 30 days and email you to confirm. If the form does not load, open it <a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSdT96yCmiChyOdzNOruXSu99bPf0Uc7hA1XdSDIHvPv0zPbTw\/viewform\" target=\"_blank\" rel=\"noopener\">directly here<\/a>, or email <a href=\"mailto:support@coloredcaramel.com\">support@coloredcaramel.com<\/a> from the address on your account.<\/p>\r\n\r\n<div class=\"cc-box\">\r\n<p><strong>First, cancel your subscription.<\/strong> Deleting your account does not cancel it \u2014 subscriptions are billed by Apple or Google, so they have to be cancelled in your store account. On iPhone or iPad: Settings &rsaquo; your name &rsaquo; Subscriptions. On Android: Play Store &rsaquo; profile icon &rsaquo; Payments &amp; subscriptions. Otherwise it will keep renewing.<\/p>\r\n<\/div>\r\n\r\n<p class=\"cc-foot\">Colored Caramel is operated by Manfred Limited, Hong Kong. Questions: <a href=\"mailto:support@coloredcaramel.com\">support@coloredcaramel.com<\/a> &nbsp;\u00b7&nbsp; <a href=\"https:\/\/www.coloredcaramel.com\/privacy-policy\/\">Privacy policy<\/a><\/p>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\ud83e\uddfe Returns &amp; Refunds Policy Last updated: June 7, 2025 At Colored Caramel, we\u2019re committed to providing a delightful coloring experience through our digital and physical products. Please review our\u2026<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-33383","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.coloredcaramel.com\/pt-br\/wp-json\/wp\/v2\/pages\/33383","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.coloredcaramel.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.coloredcaramel.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.coloredcaramel.com\/pt-br\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.coloredcaramel.com\/pt-br\/wp-json\/wp\/v2\/comments?post=33383"}],"version-history":[{"count":0,"href":"https:\/\/www.coloredcaramel.com\/pt-br\/wp-json\/wp\/v2\/pages\/33383\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.coloredcaramel.com\/pt-br\/wp-json\/wp\/v2\/media?parent=33383"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}