{"id":33395,"date":"2023-03-13T07:16:00","date_gmt":"2023-03-13T07:16:00","guid":{"rendered":"https:\/\/www.coloredcaramel.com\/refund-and-returns-2\/"},"modified":"2026-09-05T11:40:25","modified_gmt":"2026-09-05T11:40:25","slug":"kebijakan-pengembalian-dana-dan-retur","status":"publish","type":"page","link":"https:\/\/www.coloredcaramel.com\/id\/kebijakan-pengembalian-dana-dan-retur\/","title":{"rendered":"Kebijakan Pengembalian Dana dan Retur"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"33395\" class=\"elementor elementor-33395 elementor-8479\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b101c29 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b101c29\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f4af0e6\" data-id=\"f4af0e6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3aa9e6a elementor-widget elementor-widget-text-editor\" data-id=\"3aa9e6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 data-start=\"175\" data-end=\"208\">\ud83e\uddfe Kebijakan Pengembalian &amp; Dana<\/h1>\n<p data-start=\"209\" data-end=\"239\"><strong data-start=\"209\" data-end=\"239\">Terakhir diperbarui: 7 Juni 2025<\/strong><\/p>\n<p data-start=\"241\" data-end=\"464\">Di <strong data-start=\"244\" data-end=\"263\">Colored Caramel<\/strong>, kami berkomitmen untuk memberikan pengalaman mewarnai yang menyenangkan melalui produk digital dan fisik kami. Silakan baca kebijakan pengembalian dan dana kami di bawah ini, berdasarkan jenis produk yang kamu beli.<\/p>\n<h3 data-start=\"466\" data-end=\"519\">\ud83d\udda5\ufe0f Produk Digital (Dibeli di Website Kami)<\/h3>\n<p data-start=\"520\" data-end=\"634\">Semua buku mewarnai digital dan file unduhan yang dijual melalui website Colored Caramel <strong data-start=\"615\" data-end=\"633\">tidak dapat di-refund<\/strong>.<\/p>\n<p data-start=\"636\" data-end=\"813\">Karena sifat pengiriman digital yang instan, kami <strong data-start=\"686\" data-end=\"728\">tidak menerima pengembalian atau memberikan refund<\/strong> untuk produk digital. Setelah file dikirim, pembelian dianggap final.<\/p>\n<p data-start=\"815\" data-end=\"984\">\u2757 <strong data-start=\"817\" data-end=\"831\">Penting:<\/strong><br data-start=\"831\" data-end=\"834\" \/>Harap baca deskripsi produk dengan saksama sebelum melakukan pembelian. Kalau kamu punya pertanyaan, jangan ragu untuk menghubungi kami sebelum membuat pesanan.<\/p>\n<h3 data-start=\"986\" data-end=\"1035\">\ud83d\udce6 Produk Fisik (Dibeli via Amazon)<\/h3>\n<p data-start=\"1036\" data-end=\"1183\">Buku mewarnai fisik kami (seperti edisi cetak) dijual melalui <strong data-start=\"1110\" data-end=\"1120\">Amazon<\/strong>, dan segala pengembalian atau refund tunduk pada <strong data-start=\"1161\" data-end=\"1182\">kebijakan Amazon<\/strong>.<\/p>\n<p data-start=\"1185\" data-end=\"1209\">Amazon umumnya mengizinkan:<\/p>\n<ul data-start=\"1210\" data-end=\"1347\">\n<li data-start=\"1210\" data-end=\"1252\">\n<p data-start=\"1212\" data-end=\"1252\">Pengembalian dalam waktu <strong data-start=\"1227\" data-end=\"1238\">30 hari<\/strong> setelah pengiriman<\/p>\n<\/li>\n<li data-start=\"1253\" data-end=\"1298\">\n<p data-start=\"1255\" data-end=\"1298\">Refund diproses melalui akun Amazon kamu<\/p>\n<\/li>\n<li data-start=\"1299\" data-end=\"1347\">\n<p data-start=\"1301\" data-end=\"1347\">Label pengiriman retur prabayar (jika memenuhi syarat)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1349\" data-end=\"1448\">Untuk mengembalikan produk fisik, silakan buka riwayat pesanan Amazon kamu dan ikuti instruksi mereka.<\/p>\n<h3 data-start=\"1450\" data-end=\"1469\">\ud83d\udcac Butuh Bantuan?<\/h3>\n<p data-start=\"1470\" data-end=\"1531\">Kalau kamu punya pertanyaan atau kendala, kami dengan senang hati akan membantu.<\/p>\n<p data-start=\"1533\" data-end=\"1616\">\ud83d\udce7 <strong data-start=\"1536\" data-end=\"1552\">Email kami di:<\/strong> <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1553\" data-end=\"1616\">support@coloredcaramel.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-a269639 e-flex e-con-boxed e-con e-parent\" data-id=\"a269639\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df855f1 elementor-widget elementor-widget-html\" data-id=\"df855f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n.cc-del{max-width:46rem;margin:0;line-height:1.62}\r\n.cc-del h2{color:#8C6239;font-size:1.28rem;margin:2.2rem 0 .6rem}\r\n.cc-del p,.cc-del li{margin:0 0 .85rem}\r\n.cc-del ul,.cc-del ol{padding-left:1.3rem}\r\n.cc-del .cc-sub{font-size:.78rem;letter-spacing:.09em;text-transform:uppercase;color:#595959;border-bottom:1px solid #E2DAD2;padding-bottom:1rem;margin:0 0 2rem}\r\n.cc-del .cc-box{background:#FBF8F5;border:1px solid #E2DAD2;border-radius:6px;padding:1rem 1.25rem;margin:1.5rem 0}\r\n.cc-del .cc-box p:last-child{margin-bottom:0}\r\n.cc-del .cc-form{border:1px solid #E2DAD2;border-radius:6px;overflow:hidden;margin:1.25rem 0}\r\n.cc-del .cc-form iframe{display:block;width:100%;border:0}\r\n.cc-del .cc-foot{font-size:.9rem;color:#595959;border-top:1px solid #E2DAD2;padding-top:1.2rem;margin-top:2.5rem}\r\n\r\n\r\n<div class=\"cc-del\">\r\n\r\n<p class=\"cc-sub\">Colored Caramel Mobile App &nbsp;\u00b7&nbsp; Manfred Limited &nbsp;\u00b7&nbsp; Last updated 10 August 2026<\/p>\r\n\r\n<p>This page explains how to delete your <strong>Colored Caramel<\/strong> account and the data attached to it. There are two ways to do it \u2014 pick whichever suits you.<\/p>\r\n\r\n<h2>1. Delete it yourself, in the app<\/h2>\r\n<p>This is the fastest route, and it takes effect straight away.<\/p>\r\n<ol>\r\n<li>Open the Colored Caramel app.<\/li>\r\n<li>Go to <strong>Settings &rsaquo; Account<\/strong>.<\/li>\r\n<li>Tap <strong>Delete account<\/strong> and confirm.<\/li>\r\n<\/ol>\r\n\r\n<h2>2. Ask us to delete it<\/h2>\r\n<p>If you have already uninstalled the app, or you would rather we did it for you, fill in the form below. Please use the email address your account was registered with, so we can be sure the request comes from you.<\/p>\r\n\r\n<div class=\"cc-form\">\r\n<iframe src=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSdT96yCmiChyOdzNOruXSu99bPf0Uc7hA1XdSDIHvPv0zPbTw\/viewform?embedded=true\" width=\"100%\" height=\"1464\" frameborder=\"0\" marginheight=\"0\" marginwidth=\"0\">Loading\u2026<\/iframe>\r\n<\/div>\r\n\r\n<p>We complete requests within 30 days and email you to confirm. If the form does not load, open it <a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSdT96yCmiChyOdzNOruXSu99bPf0Uc7hA1XdSDIHvPv0zPbTw\/viewform\" target=\"_blank\" rel=\"noopener\">directly here<\/a>, or email <a href=\"mailto:support@coloredcaramel.com\">support@coloredcaramel.com<\/a> from the address on your account.<\/p>\r\n\r\n<div class=\"cc-box\">\r\n<p><strong>First, cancel your subscription.<\/strong> Deleting your account does not cancel it \u2014 subscriptions are billed by Apple or Google, so they have to be cancelled in your store account. On iPhone or iPad: Settings &rsaquo; your name &rsaquo; Subscriptions. On Android: Play Store &rsaquo; profile icon &rsaquo; Payments &amp; subscriptions. Otherwise it will keep renewing.<\/p>\r\n<\/div>\r\n\r\n<p class=\"cc-foot\">Colored Caramel is operated by Manfred Limited, Hong Kong. Questions: <a href=\"mailto:support@coloredcaramel.com\">support@coloredcaramel.com<\/a> &nbsp;\u00b7&nbsp; <a href=\"https:\/\/www.coloredcaramel.com\/privacy-policy\/\">Privacy policy<\/a><\/p>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\ud83e\uddfe Returns &amp; Refunds Policy Last updated: June 7, 2025 At Colored Caramel, we\u2019re committed to providing a delightful coloring experience through our digital and physical products. Please review our\u2026<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-33395","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.coloredcaramel.com\/id\/wp-json\/wp\/v2\/pages\/33395","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.coloredcaramel.com\/id\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.coloredcaramel.com\/id\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.coloredcaramel.com\/id\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.coloredcaramel.com\/id\/wp-json\/wp\/v2\/comments?post=33395"}],"version-history":[{"count":0,"href":"https:\/\/www.coloredcaramel.com\/id\/wp-json\/wp\/v2\/pages\/33395\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.coloredcaramel.com\/id\/wp-json\/wp\/v2\/media?parent=33395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}