{"id":33379,"date":"2023-03-13T07:16:00","date_gmt":"2023-03-13T07:16:00","guid":{"rendered":"https:\/\/www.coloredcaramel.com\/refund-and-returns-2\/"},"modified":"2026-09-05T11:40:25","modified_gmt":"2026-09-05T11:40:25","slug":"zasady-vraceni-zbozi-a-vraceni-penez","status":"publish","type":"page","link":"https:\/\/www.coloredcaramel.com\/cs\/zasady-vraceni-zbozi-a-vraceni-penez\/","title":{"rendered":"Z\u00e1sady vr\u00e1cen\u00ed zbo\u017e\u00ed a vr\u00e1cen\u00ed pen\u011bz"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"33379\" class=\"elementor elementor-33379 elementor-8479\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b101c29 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b101c29\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f4af0e6\" data-id=\"f4af0e6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3aa9e6a elementor-widget elementor-widget-text-editor\" data-id=\"3aa9e6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 data-start=\"175\" data-end=\"208\">\ud83e\uddfe Z\u00e1sady vr\u00e1cen\u00ed zbo\u017e\u00ed a pen\u011bz<\/h1>\n<p data-start=\"209\" data-end=\"239\"><strong data-start=\"209\" data-end=\"239\">Naposledy aktualizov\u00e1no: 7. \u010dervna 2025<\/strong><\/p>\n<p data-start=\"241\" data-end=\"464\">V <strong data-start=\"244\" data-end=\"263\">Colored Caramel<\/strong> n\u00e1m z\u00e1le\u017e\u00ed na tom, aby ti na\u0161e digit\u00e1ln\u00ed i fyzick\u00e9 produkty p\u0159in\u00e1\u0161ely radost z vybarvov\u00e1n\u00ed. N\u00ed\u017ee si pros\u00edm p\u0159e\u010dti na\u0161e z\u00e1sady pro vr\u00e1cen\u00ed zbo\u017e\u00ed a pen\u011bz podle typu produktu, kter\u00fd sis zakoupil\/a.<\/p>\n<h3 data-start=\"466\" data-end=\"519\">\ud83d\udda5\ufe0f Digit\u00e1ln\u00ed produkty (zakoupen\u00e9 na na\u0161em webu)<\/h3>\n<p data-start=\"520\" data-end=\"634\">Za v\u0161echny digit\u00e1ln\u00ed omalov\u00e1nky a soubory ke sta\u017een\u00ed prod\u00e1van\u00e9 p\u0159es web Colored Caramel <strong data-start=\"615\" data-end=\"633\">nelze vr\u00e1tit pen\u00edze<\/strong>.<\/p>\n<p data-start=\"636\" data-end=\"813\">Vzhledem k povaze okam\u017eit\u00e9ho digit\u00e1ln\u00edho doru\u010den\u00ed <strong data-start=\"686\" data-end=\"728\">nep\u0159ij\u00edm\u00e1me vr\u00e1cen\u00ed ani nevrac\u00edme pen\u00edze<\/strong> za digit\u00e1ln\u00ed produkty. Jakmile jsou soubory doru\u010deny, pova\u017euje se n\u00e1kup za kone\u010dn\u00fd.<\/p>\n<p data-start=\"815\" data-end=\"984\">\u2757 <strong data-start=\"817\" data-end=\"831\">D\u016fle\u017eit\u00e9:<\/strong><br data-start=\"831\" data-end=\"834\" \/>P\u0159ed n\u00e1kupem si pros\u00edm pe\u010dliv\u011b p\u0159e\u010dti popis produktu. Pokud m\u00e1\u0161 jak\u00e9koli dotazy, nev\u00e1hej se na n\u00e1s p\u0159ed odesl\u00e1n\u00edm objedn\u00e1vky obr\u00e1tit.<\/p>\n<h3 data-start=\"986\" data-end=\"1035\">\ud83d\udce6 Fyzick\u00e9 produkty (zakoupen\u00e9 p\u0159es Amazon)<\/h3>\n<p data-start=\"1036\" data-end=\"1183\">Na\u0161e fyzick\u00e9 omalov\u00e1nky (nap\u0159\u00edklad bro\u017eovan\u00e1 vyd\u00e1n\u00ed) se prod\u00e1vaj\u00ed p\u0159es <strong data-start=\"1110\" data-end=\"1120\">Amazon<\/strong> a jak\u00e9koli vr\u00e1cen\u00ed zbo\u017e\u00ed nebo pen\u011bz podl\u00e9h\u00e1 <strong data-start=\"1161\" data-end=\"1182\">z\u00e1sad\u00e1m spole\u010dnosti Amazon<\/strong>.<\/p>\n<p data-start=\"1185\" data-end=\"1209\">Amazon obecn\u011b umo\u017e\u0148uje:<\/p>\n<ul data-start=\"1210\" data-end=\"1347\">\n<li data-start=\"1210\" data-end=\"1252\">\n<p data-start=\"1212\" data-end=\"1252\">Vr\u00e1cen\u00ed do <strong data-start=\"1227\" data-end=\"1238\">30 dn\u016f<\/strong> od doru\u010den\u00ed<\/p>\n<\/li>\n<li data-start=\"1253\" data-end=\"1298\">\n<p data-start=\"1255\" data-end=\"1298\">Vr\u00e1cen\u00ed pen\u011bz zpracovan\u00e9 p\u0159es tv\u016fj \u00fa\u010det na Amazonu<\/p>\n<\/li>\n<li data-start=\"1299\" data-end=\"1347\">\n<p data-start=\"1301\" data-end=\"1347\">P\u0159edplacen\u00e9 \u0161t\u00edtky pro vr\u00e1cen\u00ed (pokud m\u00e1\u0161 n\u00e1rok)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1349\" data-end=\"1448\">Pokud chce\u0161 vr\u00e1tit fyzick\u00fd produkt, p\u0159ejdi do historie objedn\u00e1vek na Amazonu a postupuj podle jejich pokyn\u016f.<\/p>\n<h3 data-start=\"1450\" data-end=\"1469\">\ud83d\udcac Pot\u0159ebuje\u0161 pomoc?<\/h3>\n<p data-start=\"1470\" data-end=\"1531\">Pokud m\u00e1\u0161 dotazy nebo nejasnosti, r\u00e1di ti pom\u016f\u017eeme.<\/p>\n<p data-start=\"1533\" data-end=\"1616\">\ud83d\udce7 <strong data-start=\"1536\" data-end=\"1552\">Napi\u0161 n\u00e1m na:<\/strong> <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1553\" data-end=\"1616\">support@coloredcaramel.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-a269639 e-flex e-con-boxed e-con e-parent\" data-id=\"a269639\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df855f1 elementor-widget elementor-widget-html\" data-id=\"df855f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n.cc-del{max-width:46rem;margin:0;line-height:1.62}\r\n.cc-del h2{color:#8C6239;font-size:1.28rem;margin:2.2rem 0 .6rem}\r\n.cc-del p,.cc-del li{margin:0 0 .85rem}\r\n.cc-del ul,.cc-del ol{padding-left:1.3rem}\r\n.cc-del .cc-sub{font-size:.78rem;letter-spacing:.09em;text-transform:uppercase;color:#595959;border-bottom:1px solid #E2DAD2;padding-bottom:1rem;margin:0 0 2rem}\r\n.cc-del .cc-box{background:#FBF8F5;border:1px solid #E2DAD2;border-radius:6px;padding:1rem 1.25rem;margin:1.5rem 0}\r\n.cc-del .cc-box p:last-child{margin-bottom:0}\r\n.cc-del .cc-form{border:1px solid #E2DAD2;border-radius:6px;overflow:hidden;margin:1.25rem 0}\r\n.cc-del .cc-form iframe{display:block;width:100%;border:0}\r\n.cc-del .cc-foot{font-size:.9rem;color:#595959;border-top:1px solid #E2DAD2;padding-top:1.2rem;margin-top:2.5rem}\r\n\r\n\r\n<div class=\"cc-del\">\r\n\r\n<p class=\"cc-sub\">Colored Caramel Mobile App &nbsp;\u00b7&nbsp; Manfred Limited &nbsp;\u00b7&nbsp; Last updated 10 August 2026<\/p>\r\n\r\n<p>This page explains how to delete your <strong>Colored Caramel<\/strong> account and the data attached to it. There are two ways to do it \u2014 pick whichever suits you.<\/p>\r\n\r\n<h2>1. Delete it yourself, in the app<\/h2>\r\n<p>This is the fastest route, and it takes effect straight away.<\/p>\r\n<ol>\r\n<li>Open the Colored Caramel app.<\/li>\r\n<li>Go to <strong>Settings &rsaquo; Account<\/strong>.<\/li>\r\n<li>Tap <strong>Delete account<\/strong> and confirm.<\/li>\r\n<\/ol>\r\n\r\n<h2>2. Ask us to delete it<\/h2>\r\n<p>If you have already uninstalled the app, or you would rather we did it for you, fill in the form below. Please use the email address your account was registered with, so we can be sure the request comes from you.<\/p>\r\n\r\n<div class=\"cc-form\">\r\n<iframe src=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSdT96yCmiChyOdzNOruXSu99bPf0Uc7hA1XdSDIHvPv0zPbTw\/viewform?embedded=true\" width=\"100%\" height=\"1464\" frameborder=\"0\" marginheight=\"0\" marginwidth=\"0\">Loading\u2026<\/iframe>\r\n<\/div>\r\n\r\n<p>We complete requests within 30 days and email you to confirm. If the form does not load, open it <a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSdT96yCmiChyOdzNOruXSu99bPf0Uc7hA1XdSDIHvPv0zPbTw\/viewform\" target=\"_blank\" rel=\"noopener\">directly here<\/a>, or email <a href=\"mailto:support@coloredcaramel.com\">support@coloredcaramel.com<\/a> from the address on your account.<\/p>\r\n\r\n<div class=\"cc-box\">\r\n<p><strong>First, cancel your subscription.<\/strong> Deleting your account does not cancel it \u2014 subscriptions are billed by Apple or Google, so they have to be cancelled in your store account. On iPhone or iPad: Settings &rsaquo; your name &rsaquo; Subscriptions. On Android: Play Store &rsaquo; profile icon &rsaquo; Payments &amp; subscriptions. Otherwise it will keep renewing.<\/p>\r\n<\/div>\r\n\r\n<p class=\"cc-foot\">Colored Caramel is operated by Manfred Limited, Hong Kong. Questions: <a href=\"mailto:support@coloredcaramel.com\">support@coloredcaramel.com<\/a> &nbsp;\u00b7&nbsp; <a href=\"https:\/\/www.coloredcaramel.com\/privacy-policy\/\">Privacy policy<\/a><\/p>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\ud83e\uddfe Returns &amp; Refunds Policy Last updated: June 7, 2025 At Colored Caramel, we\u2019re committed to providing a delightful coloring experience through our digital and physical products. Please review our\u2026<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-33379","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.coloredcaramel.com\/cs\/wp-json\/wp\/v2\/pages\/33379","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.coloredcaramel.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.coloredcaramel.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.coloredcaramel.com\/cs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.coloredcaramel.com\/cs\/wp-json\/wp\/v2\/comments?post=33379"}],"version-history":[{"count":0,"href":"https:\/\/www.coloredcaramel.com\/cs\/wp-json\/wp\/v2\/pages\/33379\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.coloredcaramel.com\/cs\/wp-json\/wp\/v2\/media?parent=33379"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}